Maxfield Allison

Ricoh USA, Inc.

• ·Global owner of an enterprise output-management platform on Azure, serving thousands of devices across four global regions; single global escalation point.
• ·Cut platform-related support ticket volume 38% year over year by stabilizing the operating model and driving process and self-service adoption.
• ·Re-architected the platform for geo-redundancy during an enterprise MDM migration, adding global load balancing and geo-routing.
• ·Led design and buildout of a production-mirrored non-production environment on Azure.
• ·Led remediation of legacy insecure protocols (TLS 1.0/1.1, legacy LDAP); automated internal certificate renewal.
• ·Authored the platform’s canonical backup and recovery runbook, now used company-wide for major-incident response.
• ·Top-tier customer survey scores with personal recognition; contributed to a five-year contract renewal.

Ricoh USA, Inc.

• ·Implemented and managed advanced output-management solutions for education, healthcare, and multinational corporate clients.
• ·Led a security enhancement for a large healthcare institution, updating several thousand devices across multiple sites and applications to SNMP v3.
• ·Led migration of an on-premises output environment to an Azure-backed platform for a large enterprise client, consolidating dozens of Windows print servers into a fraction of the footprint on Azure VMs.
• ·Authored extensive documentation (knowledge-base articles, guides, runbooks) and served as a trusted technical consultant to client stakeholders.

Ricoh USA, Inc.

• ·Ran a schedule of executive meetings to plan revenue, satisfaction, and cost strategy, building a team that consistently met or exceeded quarterly and annual goals.
• ·Directly supported and trained a user base of over 35,000 students, faculty, and staff.
• ·Consistently met and exceeded the one-hour service-call response SLA.

dnsweaver

Open-source Go tool that keeps DNS records in sync with your infrastructure across Technitium, Pi-hole, AdGuard, and Cloudflare. Multi-provider, split-horizon, self-hosted. Full CI/CD and semantic versioning. Author and maintainer.

Kubernetes Homelab

9-node Talos Linux cluster under ArgoCD GitOps running ~38 services; GPU scheduling with NVIDIA MPS; OpenTofu and Ansible provisioning. Migrated from Docker Swarm without losing service.

maxfieldallison.com

This site: self-hosted on the Kubernetes cluster as the primary origin with a Cloudflare Pages failover mirror and an edge Worker that switches between them automatically.